if you want to buy one of our products, just click "buy". to complete your order, click on the basket that you will find in the upper right corner of the screen. then you will go to the payment process page where you can specify the shipping information and choose the payment method

when you have placed an order and have paid for it, it is almost immediately prepared for transport. as soon as the status of your order is "in transit" you will no longer be able to change the order. for details, please contact our support team at info@krakatauwear.com

if you are experiencing problems trying to log in to the website, please check which error message you receive. the most common error is a wrong email address or password. to restore the password, you can always use the button "forgot your password"

yes, at the time of placing an order you can choose "add a new address", where you can enter a different address than the billing address

check out our size chart on the product page, which converts your body measurements into krakatauwear.com clothing sizes

click 'login' in the upper right corner. choose 'create account'

click on "forgot your password?" and enter your email address. in a few minutes you will receive an email with information about your new password

yes. we will send you a confirmation email after receiving your order. if you believe that the money was debited from your bank account and you did not receive a confirmation email, check the spam folder. if you created an account, your order will also be visible on your account page

you can check the status of the order on your account page. when your order is collected and ready to be sent, the status will change to "in transit". you will then receive a confirmation of the shipment with a tracking code

it depends on the delivery status. please contact our customer service as soon as possible and have your order number ready. once your order has been processed, it can no longer be cancelled

the courier company will try to deliver your package once. before delivery, the courier will call to agree on the delivery time. if you are not there, the courier will leave the package at a neighboure or deliver the package at the nearest dpd parcel shop in your area, if possible. the courier will leave a notification with the details of your package. please contact us at info@krakatauwear.com if you see anything unusual in the track&trace link

delivery prices vary during promotions and offers and per country. all delivery costs can be found at the checkout

delivery in the netherlands by courier on the next day, when ordered before 2pm. in all other countries orders are delivered by courier services dpd depending on your location. most orders are processed within 1-5 working days. since delivery times vary depending on the destination, the most accurate time is provided in the delivery confirmation

yes. just fill in the right address and pay for the delivery costs

orders can be sent to your home or office

the shopping cart under the "buy" button displays the various payment methods available in your area. we accept most major credit cards, as well as paypal and local methods like ideal payments within the Netherlands

yes. you will receive an order confirmation by e-mail. the invoice will be enclosed in your parcel

if you want to pay for your order using a credit card, you will be asked to enter your credit card number, name, expiration date, cvc code and possibly a 3D secured password during step 3 of the payment process. the amount will be debited from your credit card supplier immediately. payments to krakatauwear.com are processed by an external certified company, guaranteeing your privacy

choose PayPal at the check-out and you will be asked to log in to your paypal account to confirm the payment. PayPal is a very safe payment method and all your purchases are protected by PayPal's purchase protection guarantee

like most trustworthy websites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. ssl is the standard for payments over the internet and is supported by chrome, firefox, microsoft internet explorer, safari and other popular browsers

clicking on shopping cart will open a page containing an overview of your order. under your item(s), you'll find the text 'do you have a discount code?'. click here to enter the code

you can return the order within 14 days after receiving it

the products you want to return can not be worn or washed. if you intend to return things, try them on neatly, leaving no stains or odours and do not remove the return label. if the return label is no longer attached and/or if we strongly suspect the item has been used, you are not eligible for any refund and we will return the item to you

when sending a return, make sure that you have packed all the things with the original labels, in their original packaging

you can send your return only after contacting customer service at webshop@krakatauwear.com.

we accept refunds only of those things that were purchased at krakatauwear.com. if you did not purchase the item in krakatauwear.com, you will need to contact the store where the purchase was made to make a refund

after we have received the return the purchase amount will be refunded within 2-3 weeks. we will refund the purchase amount via the payment method that was used when placing the order

we check every returned order. as soon as this check is done, we will immediately order a reimbursement of your payment. depending on your payment method it can take up to 3 weeks to receive your reimbursement

yes. to ensure that things are not damaged during transport, package them in a sturdy package (cardboard box)

yes, for an exchange write to webshop@krakatauwear.com, then you will be advised which service is better to use to send the item back and to what address. as soon as we receive the item and check it, we will immediately send a new one. courier service costs of the exchanged thing is paid by the buyer, a new thing is sent out at the expense of KRAKATAU

if the reason for the return is an improper quality product or an incorrect package, krakatauwear.com will refund your shipping costs. if the reason for the refund is the wrong size or you just changed your mind, the return shipping is paid by you, re-sending if you wish to exchange will be at the expense of krakatauwear.com